July 24,11:   I just wanted to take a minute and thank you for changing our family!  Even though we've only had our initial consultation with you, our family dynamics (especially in regards to our dog, Rami) has taken a huge turn toward the positive.  As you know, my husband and I were in very serious disagreement about whether or not to even keep our 11 month old puppy.  He wanted a dog for protection and companionship and picked a breed that is very smart, but also very strong willed.  I would have been happier with a smaller, lazier dog, that required less attention and much less exercise. The situation worsened, when after the course of several months, the dog started to show aggression towards me, growling and barking at me on occasion.  The final push came when I went to tuck my boys into bed and Rami decided I was a threat to his nighttime routine and snapped at me.  At this point, I not only resented him, but I was afraid of him too.   That's when we finally called you.
 After our first phone call I felt like there might be hope.  You were kind and professional and very thorough in our quick talk.  From that interaction I felt like you were our only hope at turning this situation around. When you arrived for our consultation Rami was his typical distrustful, timid self.  You immediately put him at ease and taught me my first lesson in dog communication: recognize the dog's issues and give him space.  Since then, I have used your technique of 'Ignoring the dog' with each houseguest that arrives, with fabulous results.
During the course of our first meeting, you were considerate to our family dynamics, watched our interaction with Rami, and gave immediate and supportive feedback.  You were also direct when necessary, correcting improper training techniques we were using, such as turning the dog over to exert dominance.  Never once did you shy away from our past mistakes, but instead you warmly suggested alternatives that were more positive in nature and more suited to the dog we have.
I must comment on one particular statement you made about my relationship with Rami.  You very carefully pointed out that everyone in the house was part of his pack except for me. I was the outsider.  This explained everything I had experienced with him to date.  Then, instead of leaving it at that, you gave me specific instruction on how to turn around our relationship. Based on your suggestions I have worked with Rami everyday and have built, in a very short period of time, a much more positive relationship with him.  He even slept by my side of the bed!  If you had told me even a week ago that I would be greeted in the morning with a tail wagging, puppy kissing, pooch, I would have laughed.  But this is no laughing matter. 
I now see hope where I saw only massive disappointment and resentment just a few days ago.  My kids are thrilled we are keeping the dog.  And believe it or not, so am I.   Thank you for everything you've already done for my family.  I look forward to continuing to work with you and Rami, to see just how far this can go.  But in the meantime... thank you!  thank you!  thank you! Sincerely, August, Dave, Corbin, Gillian, Max, Roanin and especially Rami